Harm Minimisation Supervisor
Christchurch Casino has a rare and exciting opportunity for you to join our unique environment within the Harm Minimisation team.
As a Harm Minimisation Supervisor, you will be responsible for championing the Host Responsibility (Gambling responsibly and responsible service of alcohol) and harm minimisation initiatives within Christchurch Casino. This involves the monitoring and assessment of guests’ gambling behaviour and interacting and intervening if problem gambling indicators are present.
You will have a passion for customer duty of care, good observation skills and attention to detail, confidence in conversing with a range of different people, excellent written and verbal communication skills and must also be mobile device and computer literate.
This is a diverse role that will utilise your strong interpersonal communication, conflict resolution, analytical and leadership skills. Reporting to the Harm Minimisation manager, this role is part of a team that works closely with our Anti-Money Laundering compliance team, Surveillance and Security teams and therefore is part of a wider, supportive team environment. This role often involves having sensitive, serious and constructive conversations, therefore a high degree of both empathy and confidence are required.
This is an opportunity for someone who is passionate about people and wants to make a difference through their work. You must be someone who is comfortable making sound decisions and communicating outcomes of those decisions to people.
The nature of this role means that there is significant opportunity for professional development, with exposure to a corporate environment – e.g. applying research, assisting with compliance matters, using complex databases, attending stakeholder meetings, assisting with developing resources and coaching others.
Casino experience or a relevant qualification in psychology, social services, criminal justice or similar is preferred but not essential, as comprehensive training and on-going coaching will be provided. We are certainly open to graduates.
As Christchurch’s premier entertainment venue we currently operate 7 days a week, until 2am over the weekend and until midnight Monday to Thursday. Therefore, flexibility is a key component of this role and you must have the ability to work a rotating roster which includes nights and weekends.
As this is a licensed position within Christchurch Casino which requires a Certificate of Approval; you will need to meet the following criteria:
- Be a NZ Citizen or Permanent Resident
- Or hold a current and valid open work permit – please note if you hold a work permit, a translated clear police certificate from your home country is required for the Certificate of Approval.
- Be 20 years of age or over
- Have a clean Police record
Christchurch Casino is committed to its employees; here are some of the benefits we can offer you:
- Great career opportunities
- On-job training and development
- Discounted food in the Casino bars and restaurants
- Paid meal breaks
- Fully subsidised Medical Insurance after 6 months of employment
- Active social club
- Onsite car parking
- Employee social club with regular events and draws
For additional information regarding this vacancy, please do not hesitate to contact Courtney Pedersen, Harm Minimisation Manager at courtney@christchurchcasino.co.nz. To request a copy of the position description please email Amber Aynsley, People & Culture Advisor at amber@christchurchcasino.co.nz.
Please apply directly online with your CV and cover letter.
We will be reviewing applications as they are received so we encourage you to submit your application at your earliest convenience.
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